The four things you may most concern
One--- After-sales Service
Usually when goods arrive at buyer’s destination, we will resolve it within 48 hours through phone call or any of social communication application like whatsapp, wechat etc,. if there are some problems for the goods. For installation, we will provide with a video or operating instruction for you. However, if you find there are some goods broken and it’s within warranty, we are in charge of maintenance free of charge. But the buyer should bear the freight back.
Two--- Goods Quality
Our commodities passed ISO 9001 test, it shows they are qualified at least. In addition, each of our ex-proof light will be tested through water pouring and beating, ex-proof test and anti-corrosion test. Even if we just promise you that our lights have 3 years guarantee, in fact, it can be used for 5 to 8 years.
Three---Research
There are 15 research personnel in our company, and they are responsible for the development of technology research and development work; the demonstration and decision-making of the company's R&D projects; the preparation, development and report writing of research and development trials and the construction of scientific research bases and scientific research teams.
Four---Logistics
We provide three means of transportation with our customers. For larger order, sea transportation is our first choice. While for small order, trial order or sample order, we will choose international express or air transportation if customer can undertake the shipping fees. For the choice of port, we usually will deliver the lighting from Chongqing, Ningbo, Zhejiang or Guangzhou port. If customer has their own forwarder in China, we can also use their forwarders.
Normally, samples production will take 5 to 8 days and ordinary batch order will take 15 to 25 days. Urgent order could be arranged before confirmation.
